Customer Service Advisor (Permanent Position)
Location: Leeds (Hybrid - 3 days office / 2 days home after probation)
Salary: £27,300
Start Date: 23rd March 2026
Hours: 37.5 hours per week between 07:45 and 17:45 on a rota basis
I'm currently working in partnership with a well-established UK organisation that is looking to appoint a number of Customer Service Advisors on a permanent basis at their Leeds site.
This is an excellent opportunity for someone with contact centre or customer service experience who is looking for stability, progression and a supportive working environment.
My client supports customers nationwide and has built a strong reputation for delivering professional and high-quality service. Their contact centre team plays a key role in maintaining that standard.
The Role
This is not a scripted or transactional call centre role. Advisors are encouraged to take real ownership of customer interactions.
You will:
Handle inbound calls and written enquiries
Take responsibility for resolving queries from start to finish
Support customers with account-related enquiries
Manage more detailed or sensitive issues with professionalism
Use multiple systems confidently while speaking with customers
Escalate issues where appropriate
It's a busy environment, so the ability to stay calm, organised and focused under pressure is essential.
About You
My client is looking for individuals who genuinely care about delivering excellent service.
You will ideally have:
Previous experience within a contact centre or fast-paced customer service environment
Confidence handling more detailed or regulated enquiries
Strong communication and listening skills
Good IT skills and the ability to multitask
A positive, team-oriented approach
A willingness to learn and develop
Resilience, professionalism and a proactive mindset will help you succeed in this role.
What's on Offer
Permanent, full-time position
Structured training and comprehensive induction
Ongoing support from experienced team leaders
Clear progression pathways with salary increases linked to performance
Hybrid working after probation
Modern office environment in Leeds
Benefits include:
Competitive pension contribution
Life assurance and income protection
Private medical cover
25 days annual leave plus bank holidays
Flexible benefits package
Retail discount scheme
Well-being support fund
If you are looking for a long-term opportunity with genuine career progression and a supportive team culture, I would be keen to speak with you.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
