Resource Manager - Leeds Regional Centre - Wellington PlaceAbout the jobJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Are you passionate about enabling delivery and driving organisational success through effective resource management? We're looking for a Senior Officer Resource Manager to join our CDIO team, where you'll play a pivotal role in ensuring our people and resources are deployed efficiently to deliver on strategic objectives.HMRC are committed to providing our people with an accommodating and accessible work environment which values diversity and inclusion in everything we do.We encourage our people to bring their whole selves to work, providing a culture that values different perspectives to help tackle complex problems, promote innovation, and deliver stronger decision making. Our offices are hi-tech, state-of-the-art facilities that allow our teams to maximise their capabilities. We are committed to creating a great place to work for all our colleagues.HMRC runs some of the UK's largest and most critical digital services. An exciting opportunity has arisen within HMRC's Chief Digital and Information Office (CDIO).As part of this advert there are two roles in different area of CDIO.Chief Engineering Platform Office RoleThis role is based within The Chief Engineering and Platform Office which is at the heart of our organisation's digital capability. We are responsible for running, maintaining, and transforming all core and enabling platforms that underpin critical services across the organisation. Our work ensures stability and resilience today, while driving innovation and modernisation for the future.Chief Digital Platform Office RoleThe CDIO Chief Digital Product Office (CDPO) purpose is to drive a customer centric approach to transforming services for HMRC Customers. You will work within our Governance and Delivery Enablement area and will work closely with SLT and stakeholders within the area you support.Job descriptionAre you ready to play a pivotal role in shaping the delivery of critical services across HMRC's Chief Digital and Information Office (CDIO)? As a Resource Manager, you will be at the centre of our resource planning and delivery operations, ensuring that our talented workforce is deployed efficiently and effectively to meet the demands of a diverse and evolving project portfolio. You'll collaborate with senior leaders, delivery managers, and business partners, using robust frameworks and data-driven insights to optimise resource allocation, resolve challenges, and drive organisational success. This is an exciting opportunity to make a tangible impact, develop your leadership skills, and help shape the future of digital delivery within HMRC.Person specificationResponsibilities:Lead the development and implementation of resource activities across your directorate.Manage day-to-day resource planning to ensure enough resource is readily available.Oversight of Compliance of Resource Management standards.Manage internal CDIO stakeholder relationships required to secure resources.Maintain oversight of external supply chain working with the Supplier Manager to ensure effective commercial vehicles are in place to resource demand.Act as Supply and Demand Board Deputy and provide required data analysis to support.Maintain view and coordination of impacting to assist in oversight of the demand pipeline.Manage and resolve issues ensuring appropriate escalation where necessary.Manage and maintain FTE forecasting to ensure accurate and timely reporting for Workforce Planning.Lead the timely and accurate reporting on Resource and FTE forecasting to support resourcing activities using the CDIO Resource Management PowerBi suite.Proactively endorse and advocate for best use of resource management tools and principles.Actively participate in the Continuous Improvement Group, taking ownership for identifying, proposing, and driving improvements within the Resource Manager remit.Essential Criteria:• Ability to plan individual and team tasks effectively and prioritise amongst competing demands, at pace and within a complex work area.• Proven experience in resource management, resource management tools and frameworks within a complex organisational environment.• Significant experience engaging and managing senior stakeholders and communicating sometimes opposing points of view effectively up to Directorate SLT level.• Proven ability to drive continuous improvement initiatives within your own team and across the wider organisation to improve delivery outcomes.Additional Information - Transitional SitesFor more information on where you might be working, review this information on our locations.If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.These sites include:Benton Park View, Newcastle - moving to Pilgrims Quarter, NewcastleTelford Plaza, Telford - moving to Parkside Court, TelfordYou will be given more information about what this means at the job offer stage.Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.BenefitsAlongside your salary of £45,544, HM Revenue and Customs contributes £13,194 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsHow to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV of your previous 5 roles including your job and previous experiences (max 100 words per role).A 750-word Personal Statement. Your Personal Statement (max 750 words) should provide detailed evidence how your experience meets the essential criteria for this role as outlined in the person specification part of the advert.SiftIn the event of a large number of applications being received, an initial sift may take place on your Personal Statement. At full sift, your CV and your Personal Statement will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview your experience will be assessed.Interviews will take place virtually, via video link.Sift and interview dates to be confirmed.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)'.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location. Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time). Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.Important information for existing HMRC contractual homeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section. For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
