Platform Owner - Bristol Regional Centre - 3 Glass WharfAbout the jobJob summaryDiscover a career in your hands at HMRC. Whether you're seeking purpose, growth, or a workplace that gives you a true sense of belonging, hear from some of our employees as they share their story about what it's really like to work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Data Platform Services (DPS) is one of the delivery groups within the CDIO's Chief Data Office. We design, build, and operate HMRC data platform and analytics products and services, enabling HMRC to be a data-driven organisation. DPS is leading a major transformation programme encompassing technology, capabilities, and data services while continuing to deliver high-quality and robust services to our internal and external customers. HMRC CDIO is transitioning from delivering business services driven by programmes and projects to being centred around products and platforms, a new target operating model that is transforming the way we work. DPS is ahead of the game, having already embarked on the journey to build our products and platforms catalogue and roadmaps. Product management is a cornerstone of this new operating model. Join a growing and fast-paced delivery team within HMRC's Data Platform Service Delivery Group as a leader in innovative platforms and products. Job descriptionIn this high-impact leadership role, you will be at the forefront of managing and optimising platform modules within HMRC's IT estate, treating them as a suite of strategic offerings. Your primary responsibility will be to ensure the seamless development, maintenance, and enhancement of multiple platform modules, all while aligning these efforts with HMRC's broader mission and strategic goals. As a leader, you will work collaboratively with cross-functional teams including engineers, Architects, Business analysts, Scrum masters/Delivery leads, senior stakeholders, and technology vendors. Your goal will be to ensure our platforms are robust, innovative, and equipped to meet the needs of a diverse user base. You will be instrumental in vision setting whilst developing and maintaining comprehensive roadmaps that align with the organisation's vision and strategic objectives. These roadmaps will need to be responsive to evolving business needs and technological advancements. You will lead in implementation of measures to track and evaluate the success of platform initiatives. This includes utilising Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) to drive continuous improvement. By facilitating the integration of feedback loops, you will refine platform offerings, ensuring they remain aligned with user expectations and organisational priorities. Your role will also involve building central backlogs to enhance platform capability, performance, stability, and security, fostering a culture of innovation and excellence within your teams. Your leadership will be crucial in shaping the strategic direction of HMRC's digital platforms, ensuring they deliver value and support the organisation's mission to serve the public effectively.Person specificationPlatform Strategy, Vision & Value Define, own, and communicate the end‑to‑end product strategy for multiple platform modules, ensuring they deliver clear business value and align with HMRC's strategic objectives.Articulate and continuously refine the value proposition of each platform module, ensuring reusability, interoperability, and alignment to DDaT service expectations.Translate organisational strategy into actionable product visions, roadmaps, and measurable outcomes.Leadership & People DevelopmentLead, mentor, and support Platform Owners across multiple modules, fostering a high‑performing, empowered product culture.Set direction, expectations, and standards for platform product ownership across the department.Champion a user‑centred, data‑informed approach to platform development and adoption.Roadmapping, Planning & Prioritisation Develop and maintain multi‑horizon roadmaps that balance immediate operational needs with long‑term strategic evolution.Own prioritisation frameworks, ensuring transparency in how decisions are made based on value, risk, cost, and user insight.Own and oversee backlogs, sprint planning, retrospectives, and iterative improvement cycles across teams.Operational Excellence & Platform Maturity Ensure platform modules meet high standards of performance, resilience, scalability, operability, and security.Define and own product lifecycle management.Drive continuous improvement based on telemetry, user feedback, incident insights, and emerging best practices.Governance, Standards & Compliance Ensure alignment with architectural standards, technical governance, data governance, and cross‑government platform principles.Embed consistent platform product ways of working, including documentation, design standards, and compliance with regulatory requirements.Business Case Development & Financial Stewardship Lead the development of business cases, statements of work, investment plans, and multi‑year budget proposals.Manage cost models for infrastructure, cloud services, tools, and licensing, ensuring optimal value for money and cost transparency.Cross‑Functional Collaboration & Stakeholder Engagement Collaborate with engineering, architecture, security, data, and operations teams to ensure seamless platform integration and service reliability.Build strong relationships with senior stakeholders across HMRC to understand needs, manage expectations, and measure impact.Act as the primary liaison with technology vendors, ensuring high‑quality delivery, accountability, and alignment to strategic goals.Product Management Excellence Drive the adoption of modern product management practices including OKRs, KPIs, decision‑making frameworks, discovery practices, and feedback loops.Lead platform‑level discovery, ensuring decisions are evidence‑based and aligned to user needs and organisational goals.Establish and track success metrics that demonstrate the impact and maturity of platform offerings.Innovation & Future‑proofing Scan the technology landscape for opportunities to modernise platforms, reduce technical debt, and adopt emerging capabilities responsibly.Champion innovation and experimentation to enhance platform experience, developer experience, and operational efficiency.Transformational Leadership & Organisational Change Support and shape HMRC's shift to a product‑ and platform‑led operating model, role‑modelling new ways of working.Drive cultural and behavioural change that promotes transparency, collaboration, and outcome‑driven delivery.Promote adoption of the platforms across the organisation, reducing duplication and enabling reuse at scale.Essential CriteriaExtensive experience in platform or product management.Strong expertise in product management methodologies, including OKRs, KPIs, and road mapping and North Stars.Exceptional leadership, communication, and collaboration skills.Proven ability to manage multiple high-impact projects, platforms, or programmes and make strategic decisions.Proficiency with Agile methodologies and ITIL practices.Strong problem-solving skills with a focus on enhancing user experience.Demonstrated commitment to diversity and inclusion.General proficiency in technology.Desirable CriteriaExperience in a government or public sector environment.In-depth knowledge of HMRC's mission and strategic objectives.Strong understanding of digital technologies, integration, and platform archi.Transitional SitesFor more information on where you might be working, review this information on our locations.If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.These sites are:Telford Plaza, Telford - moving to Parkside Court, TelfordTrinity Bridge House, Manchester - moving to an alternative office in Manchester/ SalfordYou will be given more information about what this means at the job offer stage.Leeds Locations Moves Adjustment Payment will be available for this role, provided the successful applicant is a current HMRC colleague in Bradford and meets the eligibility requirements outlined in the HMRC's Moves Adjustment Payment guidance.BehavioursWe'll assess you against these behaviours during the selection process: Making Effective Decisions Managing a Quality Service Delivering at Pace BenefitsAlongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.Family friendly policies.Personal support.Coaching and development.To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil ServiceThings you need to knowArtificial intelligenceArtificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process detailsThis vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.How to ApplyAs part of the application process, you will be asked to provide the following:A name-blind CV including your job history. Please provide details of your 3 most recent roles and up to 250 words on how this relates to job description.A 750-word Personal Statement. Your Personal Statement should detail how your personal experience matches the roles and responsibilities outlined in the Job Description and how you meet any of the Essential Criteria mentioned, providing evidence where possible.Please complete a separate statement (Max 250 words) for the Desirable Criteria where applicable. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at interview.SiftIn the event of a large number of applications being received, an initial sift may be held on your CV.At full sift your CV and Personal Statement will be assessed, with the successful candidates being invited to interview.We may also raise the score required at any stage of the process if we receive a high number of applications.InterviewDuring the panel interview, you will be assessed on Behaviours and Experience.You will be asked Behaviour based questions on the Behaviours listed and technical questions on product management to asses your Experience.Interviews will take place via video link. Sift and interview dates to be confirmed.EligibilityPlease take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake with your eligibility form, or have withdrawn yourself in error and need your application reinstated whilst the campaign is still live, please contact us via: unitybusinessservicesrecruitmentresults@hmrc.gov.uk - Use the subject line to insert appropriate wording for example - 'Please re-open my application - (insert vacancy ref) & vacancy closing date (insert date)'.To check that you are eligible to apply for this role, please review the eligibility information before submitting your application.The HMRC app can help you with your applicationThe HMRC app can provide you with your past 5 years' employment history, making the process of filling in your application quicker and easier.If successful in your application, you will need your National Insurance number for the onboarding process.Download the HMRC app now and save your National Insurance number to your digital phone wallet.How to download the HMRC app and sign up for an account Download the free HMRC app from the App Store or Google Play store. If you have an HMRC online account already, sign straight in using your ID and password. If not, you can prove your identity by answering some questions or providing your photo ID.You'll then be able to access the app quickly and easily by signing in using a 6-digit PIN, your fingerprint, or facial recognition.You can find guidance for technical issues on GOV.UK: Technical support with HMRC online services.Reserve ListA reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles - if this applies to you, we'll let you know via your Civil Service Jobs account.Merit List After interview, a single merit list will be created, and you will only be considered for posts in locations you have expressed a preference for. Appointments will be made in strict merit order in line with the set number of roles in each location.Criminal Record CheckApplications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.Hybrid working at HMRCHMRC is an office-based organisation, and colleagues are expected to spend 60% of their working time in the office. Our offices provide opportunity for interaction, collaboration which aids learning and development and a sense of community. Where the role allows it, and where the home environment is suitable, colleagues can work from home for up to 2 days a week, averaged over a calendar month (or a proportionate amount of time for colleagues who work less than full time).Reasonable AdjustmentsWe want to make sure no one is put at a disadvantage during our recruitment process. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.If you need a change to be made so that you can make your application, you should: Contact the UBS Recruitment team via unitybusinessservicesrecruitmentresults@hmrc.gov.uk as soon as possible before the closing date to discuss your needs. Complete the "Assistance required" section in the "Additional requirements" page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a Language Service Professional.Additional Security InformationPlease note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.From 1 April 2026, applicants will be required to meet updated nationality and residency requirements so that National Security Vetting (NSV) checks can be conducted. If this affects you, we will give you more information at the appropriate time.Important information for existing HMRC Contractual HomeworkersThis role may be suitable for existing HMRC employees who are contractual homeworkers. Occasional attendance to the office will be required where there is a business need. Please consider the advertised office locations for this role when applying and only select locations from the 'location preferences' section that you can travel to.Terms and Conditions Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application(s) will be withdrawn from the process. Recording of interviews is prohibited unless explicit agreement is sought in line with the UK General Data Protection Regulations.Questions relating to an individual application must be emailed as detailed later in this advert.Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant's details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.New entrants will join on the minimum of the pay band.Please note that, if you are applying for roles on a part-time basis, the salary agreed will be pro-rata, reflective of the working hours agreed within your contract.If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.For more Information for people applying for, or thinking of applying for, roles at HM Revenue and Customs, please see link: Working for HMRC: information for applicants - GOV.UK.Feedback will only be provided if you attend an interview or assessment.SecuritySuccessful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.Nationality requirementsThis job is broadly open to the following groups: UK nationals nationals of the Republic of Ireland nationals of Commonwealth countries who have the right to work in the UK nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window) nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS) individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020 Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service Further information on nationality requirements (opens in a new window) Working for the Civil ServiceThe Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.Diversity and InclusionThe Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
