Assistant Aftersales Manager
Location: Exeter
Salary: £35,000 – £40,000 Basic + Bonus
Pembrook Resourcing are currently recruiting on behalf of a well-established dealership in Exeter who are looking to appoint an experienced Assistant Aftersales Manager to support the running of their Service and Parts departments.
This is a fantastic opportunity for a driven Service Manager, Workshop Controller, or Senior Service Advisor ready to step up into a senior leadership role.
The Role:
-
Supporting the Aftersales Manager with the daily running of the department
-
Overseeing Service Advisors, Workshop Controller, Technicians, and Parts team
-
Driving labour sales, efficiency, and productivity
-
Monitoring KPIs and assisting with departmental reporting
-
Ensuring high levels of customer satisfaction (CSI)
-
Supporting staff training, coaching, and development
-
Maintaining compliance with FCA and Health & Safety standards
The Ideal Candidate:
-
Previous experience within a dealership aftersales environment
-
Experience as a Service Manager, Senior Service Advisor, or Workshop Controller
-
Strong leadership and organisational skills
-
Commercial awareness and target-driven mindset
-
Excellent communication and problem-solving ability
-
Full UK driving licence
