Our client is an established engineering and manufacturing business that is looking for a Customer Service Team Leader to join their team.
Supervising a small team of customer support staff, you'll be responsible for supervising a team who deal with international sales enquiries. Our client is looking for someone who has worked within a business that sells internationally.
This role is critical to ensuring customers receive a professional, responsive service while maintaining strong administrative controls that support operations, sales, and finance.
Key Responsibilities
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Supervising a small team of customer service and administration staff.
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Deliver consistently high standards of customer service and communication.
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Act as the senior escalation point for customer queries and service issues.
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Oversee job setup, scheduling, administration, and close-out.
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Support operational teams with coordination, documentation, and planning.
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Maintain strong document control and administrative standards.
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Develop, implement, and improve administrative processes and procedures.
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Support audits and compliance requirements as required.
Our client is looking for someone with previous experience of:-
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Managing a small customer support function
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Previous experience of working for a company that sells products internationally
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Strong people management and communication skills.
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Excellent organisational skills and attention to detail.
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Competent user of Microsoft Office application (including Excel)
Hours of work, Monday-Thursday, 8-5 and Friday 8-3.30
