SW-007-CCUL-232
Call Centre Customer Services Operator
Starting salary £28,598 (£15 - £16 p/h)
37hrs per week
Supporting local government services
Based in Saffron Walden
6 Month contract
Position good to knows
Due to increased workload, we are seeking two temporary Customer Services Operators to join a busy and high-performing Customer Service Centre supporting local government services.
This is an excellent opportunity to join a supportive team of over 15 Officers who pride themselves on fostering a collaborative working environment. Whether you’re looking to develop within customer services or explore wider opportunities across the Council in the future, this role offers valuable exposure and experience.
It also offers:
About this role
As a Customer Services Operator, you will be the first point of contact for service users, responding to enquiries via:
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Telephone
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Email and webchat
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Digital platforms including online services and social media
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You will take ownership of a wide range of enquiries relating to council services, predominantly focused on:
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Repairs and maintenance of tenanted properties and corporate buildings
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Council Tax and payments
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School Admissions and Transport
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Waste services
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Registration services
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Community Helpline support (financial, welfare and wellbeing enquiries)
You will:
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Deliver high-quality, professional customer service across multiple contact channels
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Take responsibility for resolving enquiries at first point of contact wherever possible
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Accurately log and update information across various IT systems
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Effectively signpost customers to partner agencies where required
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Support customers with their digital journey and promote online services
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Handle challenging or sensitive situations calmly and empathetically
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Work effectively under pressure in a fast-paced environment
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This role requires initiative, resilience and a proactive approach to problem solving
Working Hours
Monday to Thursday: 8:30am – 5:00pm
Friday: 8:30am – 4:30pm
37 hours per week
Office-based position
6 Month contract
About You
We are looking for candidates who can demonstrate:
✔ Excellent communication and interpersonal skills – telephone, written and digital
✔ Ability to work effectively in a busy, fast-paced environment
✔ Confidence using multiple computer systems and retrieving information accurately
✔ Strong attention to detail
✔ Ability to manage difficult enquiries and problem-solve effectively
✔ A flexible and collaborative team approach
✔ Willingness to embrace new technologies and digital ways of working
The following experience would be beneficial, though not essential (full training provided):
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Previous experience within a customer care or communications environment
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Knowledge or experience of local authority responsive repairs handling
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Previous Council or public sector experience
Why Apply?
£15.00 - £16 per hour
6-month full-time contract
Join a supportive team of over 15 Officers
Structured training and ongoing development
Part of fun and friendly team
Excellent stepping stone for future career progression
This is a fantastic opportunity to gain invaluable customer service experience within a well-established public service environment.
If you are customer-focused, adaptable and ready to make a real impact, we would love to hear from you.
Next step to apply for this role:
As a candidate ideally with similar experience, you will already know the technical specifications of this role, but following your application of interest, you will have the role explained in more detail
ITS Property Maintenance are acting as an employment business for this vacancy
To achieve the upper pay bracket, you must show good experience of working on social housing repair contracts.
The advertised rates are based on working PAYE holiday payment rolled up, a rate can be discussed to accrue holiday days but this will mean a slight reduction in the advertised headline rate.
ITS Property Maintenance specialise in working within the social housing sector where we work with: ✅ Housing Association ✅ Local Authority ✅ Direct Labour Organisation ✅ Maintenance Contractors ✅ Estates Department ✅ FM Contractors. Providing ✅Maintenance Trades and Labour Operatives ✅Operational Management Staff ✅Customer and Delivery Support Professionals
