Company descriptionJob Title: Customer Service Advisor Location: Quorum Business Park, Newcastle upon Tyne, NE12 8EXSalary: £25,480 Contract: Full time – Permanent - Hybrid WorkingHours: 40 hours over 5 days a week, Monday to Friday shifts between 8am – 7:15pm and alternate Saturday shifts between 9am – 5:15pmHere at the AA, we’re committed to giving drivers confidence on the road — and we’ll give you the confidence to deliver a truly world‑class customer experience. In return for your dedication, you’ll be recognised and rewarded through our competitive incentive scheme.Whatever the nature of the call, your commitment to doing the right thing for the customer ensures they receive the best possible outcome, every time. You’ll thrive in a fast‑paced environment, supported by a team that has each other’s backs and sets the standard for what customers can expect from our iconic and trusted brand.Here's what we offer youFree AA breakdown membership from day one, giving you peace of mind wherever you goExclusive discounts on AA products including car and home insuranceA fantastic employee discount scheme offering great discounts on healthcare, shopping, tech vouchers, holidays, and more Wellbeing support when you need it, including a dedicated Employee Assistance Programme and 24/7 remote GP access for you and your family25 days annual leave, with the option to purchase additional holidays to suit your lifestyleFree onsite parking and great transport links from the city centre (free shuttle bus service from Quorum Park and Four Lane Ends metro)Special offers and events through the Quorum Park app, with access to exclusive discounts and community activitiesAccess to employee inclusivity awareness networks, helping you connect, belong and thriveA competitive worksave pension scheme with up to 7% employer contributionThe potential to upskill into other areas to increase your earning potentialPlus, so much more!What will the role involve?Supporting customers with complex insurance queries, providing clear guidance and reassuranceDelivering a world‑class customer service experience in every interactionHandling inbound calls from both new and existing customers, resolving queries efficiently and professionallyMaking changes and updates to existing policies accurately and in line with customer needsAssisting customers with online account queries, helping them navigate and manage their servicesWorking collaboratively with your team to help maintain a healthy, positive, and thriving work environmentActively promoting and supporting the culture of the AA by living and demonstrating the company valuesResolving customer complaints with empathy, professionalism and a focus on fair outcomesWe’re looking for someone to become:A natural motivator: You stay focused on your goals and bring determination and drive to everything you doA strong socialiser: You build effective relationships with ease, adapting your approach and thriving in a people‑focused environmentA proactive self‑starter: You take ownership and pride in your work, stepping forward to get things done without needing to be promptedA calm and composed operator: You handle pressure confidently, stay resilient, and navigate setbacks with a steady and solutions‑focused mindsetApply now to unleash your potential!
