We currently have a vacancy for a motivated team player to join our company as a Customer Service Manager, at our Head Office in Leeds.
The successful candidate will need to have a minimum of 2 years’ experience managing a customer service team withing a manufacturing environment. Ensuring the team deliver an excellent and efficient service to all customers – both internal and external.
Duties/ Responsibilities:
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Manage, mentor and coach the Customer Service Team (through the Team Leaders) to ensure that team members have regular appraisals.
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identify training needs, manage performance improvements and ensure all training is completed
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create processes which enable efficient communication between Customer Service and Production, Procurement and Logistics of important information
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develop and build relationships between Customer Service and the wider business, including Clinical Services and Sales
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represent the Customer Service department at required business meetings
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Any other duties as required for this position.
Required Skills:
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Effective communication and time-management skills are essential.
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A degree or HND in Management (or similar), or a background in the healthcare sector are desirable with strong literacy and numeracy skills.
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Previous experience with process improvement, prioritisation, and organisational abilities to develop and provide business reports.
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Data-driven mindset with experience using and creating KPI’s
Desirable
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Experience supporting ISO 9001 or regulated manufacturing environments
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Experience with RCA tools & CAPA processes
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Experience working cross-functionally with production, quality, engineering, and logistics to resolve complaints and queries quickly and efficiently.
Personal attributes:
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Resilient and calm under pressure
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Proactive and solutions-focused
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Adaptable to changing priorities
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Customer-centric mindset
