Admin Receptionist / Customer Support Coordinator
33-Bed Young Refugee Supported Housing Service
£12.95 per hour
Monday - Friday | 9:00am - 2:00pm
22.5 hours per week (30-minute unpaid lunch)
The Role
We are recruiting for a professional and compassionate Admin Receptionist to join a supported housing service for young refugees.
This role plays a key part in ensuring the smooth daily running of the scheme, delivering a customer-focused service, maintaining accurate records, and supporting residents during their stay and move-on journey.
This is ideal for someone with previous experience in supported housing, healthcare, or as a Support Worker who also has strong administrative capability.
Key Responsibilities
Customer Focus
Provide a welcoming and professional front desk service
Support with daily sign-ups of new residents, explaining tenancy conditions and scheme policies
Ensure residents receive high quality guidance and support
Promote customer involvement and engagementAdministration & Compliance
Maintain accurate and confidential case management records
Ensure all administration, handover notes and systems are updated daily
Manage works orders, invoicing processes and assist with monitoring arrears
Handle internal and external calls in line with service standards
Ensure compliance with GDPR, safeguarding and organisational policies
Escalate safeguarding or risk concerns appropriatelySupport & Coordination
Assist in identifying support needs and signposting to internal/external agencies
Support the Outreach Housing Officer with case documentation
Build positive working relationships with multi-agency professionals
Report maintenance and health & safety concerns promptly
Skills & Experience Required
Experience within supported housing, healthcare, or social care
Strong administrative and record-keeping skills
Understanding of safeguarding and risk management
Ability to manage confidential information
Experience working with vulnerable individuals
Good IT skills and system confidence
Strong communication skills (essential due to language barriers)
Enhanced DBS requiredWhat We're Looking For
We are looking for someone who is:
Compassionate and patient
Process-driven and organised
Confident working in a multi-agency environment
Comfortable managing both front-of-house duties and compliance responsibilities
