Helpdesk Administrator
Basildon (Office-Based)
£12.71 per hour
Full Time | Contract
The Company
A well-established and growing Facilities Management provider delivering hard and soft FM services across commercial and public sector contracts nationwide. Due to continued growth, they are looking to appoint an organised and customer-focused Helpdesk Administrator to join their busy support team.
The Role
As a Helpdesk Administrator, you will be the first point of contact for clients, engineers, and subcontractors, ensuring all reactive and planned maintenance jobs are logged, scheduled, and completed within SLA.
This is a fast-paced role that requires strong organisational skills, attention to detail, and excellent communication.
Key Responsibilities
Answering incoming calls and emails from clients and tenants
Logging reactive maintenance jobs onto the CAFM system
Scheduling engineers and subcontractors
Monitoring job progress and ensuring SLA compliance
Raising purchase orders and processing invoices
Updating clients with job status reports
Supporting Contract Managers with administrative duties
Ensuring accurate record keeping and system updates
About You
Previous experience in a Helpdesk, FM, or property maintenance environment preferred
Experience using CAFM systems (e.g., Concept, Maximo, Planet FM, etc.) desirable
Strong administrative and organisational skills
Confident communicator with good telephone manner
Ability to prioritise workload in a busy environment
Good working knowledge of Microsoft Office
