Your new company
Are you passionate about delivering exceptional customer service and supporting products that make a difference in people's lives? This is an opportunity to join a global organisation where you'll be part of a dedicated Customer Experience team supporting a range of customers.
Your new role
As a Customer Service Specialist, you will be the first point of contact for customer enquiries, providing advice, processing orders, and ensuring a seamless customer experience. You are primarily responsible for front-line customer interaction, and you'll work closely with colleagues across Sales, Operations, Technical Support, and global corporate teams. This is a varied, fast‑paced role where no two days are the same - ideal for someone who thrives on problem‑solving, communication, and delivering accurate and outstanding service.
Act as the primary contact for customer queries, offering clear, friendly, and professional support.
Ensure customer needs are met within agreed response times and service standards
Receive and process complex customer orders accurately, including entry into internal systems (Oracle and SAP).
Prepare quotations and ensure all documentation meets company terms and timescales.
Support the day‑to‑day running of the Customer Experience department
Handle and escalate customer complaints appropriately, ensuring timely and effective resolution.
Liaise with Sales, Operations, and other internal teams to support customer requirements.
Contribute to a culture of customer service excellence and continuous improvement.
Assist other customer service sites and offices as needed.
What you'll need to succeed
Experience in a specialist customer service role.
Highly organised with excellent attention to detail
Strong communication skills with the ability to engage at all levels
A proactive, customer‑focused mindset
Experience using Oracle or similar ERP/order‑processing systems What you'll get in return
You'll be joining an experienced team whose work ensures customers receive the right product, the right information, and the right support - exactly when they need it. It's a role with real purpose and offers the chance to learn and add to your skillset. This position is full time, 37.5 per week and is fully office-based. Due to the location of the organisation, you will need to drive and have access to a vehicle. Starting salary of £27,000 depending on experience. The role is temporary for an initial period of 6-9 months with the potential for extension or to be taken on permanently.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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