Are you experienced in dealing with customer complaints and telephone based customer service?
This is the role for you.... We are seeking 5 x dedicated Customer Resolution Advisors to join a dynamic team based in Grimsby.
Duties to include:
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Responding promptly and courteously to customer enquiries via phone, email, or chat channels.
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Resolving customer complaints and issues effectively, ensuring a positive outcome for both the customer and organisation.
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Accurately inputting and updating of customer data within the company database, maintaining high standards of data integrity.
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Utilising communication skills to explain solutions clearly and professionally
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Maintaining excellent phone etiquette and upholding the organisation’s reputation through professional interactions.
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Attention to detail recording personal details and information
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Good computer skills required
Job Types: Full-time, Fixed term contract
Contract length: 12 months
