Customer Service
Location: Dundee
Pay: £13.42 - £31.37 per hour (depending on shift pattern)
Contract: Temporary to Permanent
Start Dates: 16/03/2026
Hours: 37.5 hrs per week (5 days over 7, including weekends & bank holidays)
Training: Full-time with 100% attendance required (initial 4-6 weeks; no holidays during this period)
Join a team that plays a vital role in helping people during their most critical moments. For over 85 years, the UK's largest telecoms provider has supported Emergency Services (999/112), Relay UK, Directory Enquiries ((phone number removed)), and other essential communication channels. You'll be part of a 24/7, 365 operation where accuracy, speed and empathy genuinely make a difference - and can save lives.
In this role, you will act as a first point of contact, whether directing emergency calls or supporting people with different communication requirements. You'll type real-time conversations with exceptional accuracy, ensuring every caller receives the help and support they need.
What You'll Do
Provide calm, empathetic customer service in high‑pressure situations
Type spoken words into text in real time (50+ WPM @ 98% accuracy required)
Support emergency, relay, and directory enquiry services
Follow structured processes and remain composed during emotionally challenging calls
What We're Looking For
Clear, empathetic communication
50+ WPM typing with 98% accuracy (tested during application)
Strong critical thinking and attention to detail
Ability to remain calm under pressure
Shift Patterns (4‑week rotating rotas)
Option 1: 4 weeks of shifts between 08:00-19:00
Option 2: 4 weeks of shifts between 8:00-19:00 (two weeks), then between 12:00-23:00 (two weeks)
Rest days vary and include weekdays and weekends.
Rewards & Benefits
Competitive pay + overtime opportunities
Full paid training and career progression
Access to the Blue Arrow training portal
Pension scheme & 28 days paid holiday
Application Process
Audio Typing Screening (50 WPM @ 98% accuracy) & Interview
Client Interview & Typing Assessment
Pre-employment Checks (DBS & references)
If you're looking for a meaningful role where every shift ends knowing you've helped someone in need, apply today and join a team that truly matters.
We are proud to be an inclusive employer. We welcome applications from all backgrounds, communities, and abilities.
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people
