First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential.
The HR & Learning and Development Assistant will provide comprehensive administrative and operational support across the HR function, with a particular focus on learning, development, and systems administration.
The role will coordinate training and development initiatives, manage and optimise the Learning Management System (LMS), support onboarding and employee lifecycle administration, and assist with employee relations and compliance processes.
This position plays a key role in ensuring smooth day-to-day HR operations while enhancing organisational capability through structured learning and development support.
About the RoleOnboarding and Employee Lifecycle Administration
• Coordinate onboarding for new employees, including preparation of documentation and induction schedules.
• Prepare and process employment contracts, probation documentation, benefit enrolment forms, and other employment-related paperwork.
• Maintain accurate and compliant employee records within HR systems and personnel files.
• Support probation tracking and associated documentation.
• Act as a first point of contact for HR-related queries, escalating matters where appropriate.
Learning and Development Coordination
• Coordinate the scheduling, booking, and administration of internal and external training sessions.
• Recommend appropriate training providers aligned with organisational needs.
• Support onboarding and induction training programmes.
• Track training completion and maintain accurate training records.
• Support L&D projects and initiatives, including management development programmes and apprenticeships.
• Administer processes relating to the Apprenticeship Levy.
Learning Management System (LMS) Administration
• Administer and optimise the LMS platform to ensure effective functionality and user experience.
• Manage user access and permissions, ensuring appropriate role allocation.
• Configure and update courses, training materials, assessments, and compliance modules.
• Assign mandatory and role-specific training appropriately.
• Maintain and update course content to ensure relevance and compliance.
• Provide guidance and training to employees, managers, and trainers on LMS usage.
• Provide technical support and troubleshoot LMS-related issues.
• Generate and analyse reports on training completion, compliance, and effectiveness.
• Track and report on mandatory training compliance across the organisation.
HR Systems and Compliance
• Assist with HRIS management and ensure data accuracy.
• Support updates to HR policies and procedures.
• Assist with drafting and coordinating job descriptions.
• Prepare HR reports and management information as required.
• Ensure HR documentation complies with company policy and employment legislation.
General HR and Administrative Support
• Schedule meetings, prepare reports, and provide general office support to the HR team.
• Support wider HR projects and continuous improvement initiatives.
• Contribute to the ongoing development and efficiency of HR systems and processes.
Requirements
Experience
• Minimum 1–2 years’ experience in an HR, L&D, or similar administrative role, ideally within a fast-paced environment.
Qualifications
• Level 3 CIPD (or working towards) desirable.
• Learning and Development qualification advantageous.
Skills and Competencies
• Strong organisational and time-management skills.
• Excellent administrative and coordination capability.
• Proficient IT user (Microsoft Office, HRIS, LMS platforms).
• Strong written and verbal communication skills.
• Ability to analyse and interpret training and HR data.
• Strong interpersonal skills with a proactive and flexible approach.
• Ability to handle sensitive and confidential information with integrity.
• Ability to prioritise and manage multiple tasks effectively under pressure
