We are looking for a customer focused person, who loves interacting with customers in person and over the phone, to join a small and busy team. This role is in a trade office setting so you’ll be interacting with colleagues and customers both in the yard / in person at the office counter and over the phone 90% of the day.
The Customer Service Representative will:
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Handle customer queries on the phone, in person and over email
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Take and progress bookings for industrial / plant equipment
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Maintain accurate and up to date records both paper and CRM based
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Take and process payments
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Manage complaints and work with drivers to resolve issues
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Process licence applications and complete all related paperwork and administration
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Cover the weighbridge as needed
Skills & experience required:
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Strong interpersonal skills and excellent verbal and written communication
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Able to provide the best level of customer service and to remain calm when dealing with customer complaints
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Previous customer service experience
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Ideally have own transport due to location of the site office
Salary, hours and company benefits:
Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy
