Customer Service Executive – Travel & Hospitality
York, North Yorkshire YO1
6 Month contract ending 30th September 2026
Salary: £25,355 pro rata
Hours 9.00am-5.30pm Mon to Fri with 1 hour lunch.
You will also be expected to work Saturday and/or Sundays 9.00am-5.00pm on a rotational shift basis. If you work a weekend, you get a day off in lieu in the week. You are also expected if to work a Bank Holiday if you are on the rota that day.
The role is based near York Train Station
Are you passionate about delivering exceptional customer experiences and excited by the world of travel? This role offers the chance to support thousands of customers as they embark on unforgettable holidays, ensuring every detail is handled with care, accuracy, and enthusiasm.
About the Role
As a Customer Service Executive, you’ll be the first point of contact for customers before and during their holidays. You’ll play a key part in creating a smooth, enjoyable experience by handling enquiries, resolving issues, and supporting the operational side of each booking.
This is a varied, fast‑paced role where no two days are the same — perfect for someone who thrives on helping people, solving problems creatively, and working with precision.
What You’ll Be Doing
Acting as the first point of contact for customers needing support before or during their tour
Handling inbound and outbound calls, as well as email enquiries
Issuing booking confirmations and processing online bookings
Resolving customer queries with professionalism and care
Supporting the administration of holiday cancellations
Discussing alternative travel options with customers when needed
Booking UK rail and hotel arrangements to enhance customer itineraries
Arranging visas and ensuring all travel documentation is correct
Carrying out mobility checks to ensure customer needs are fully understood and met
What You’ll Bring
Proven experience in a customer service environment
A genuine passion for delivering an outstanding customer experience
Excellent verbal and written communication skills
Ability to build strong relationships quickly
Strong attention to detail and accuracy, even under tight deadlines
A positive, enthusiastic interest in travel
Creative problem‑solving skills
Good time‑management and the ability to prioritise effectively
Flexibility to support different tasks and teams when needed
Why This Role Might Be Perfect for You
If you love helping people, enjoy variety in your day, and want to be part of creating memorable travel experiences, this role offers a rewarding blend of customer interaction, operational work, and problem‑solving.
If you would like to apply for the role of Customer Service Executive then please email your CV to or call Deb on (phone number removed)
Closing date is 4.3.2026 Please note this could change subject to suitable applications.
Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.
Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future
