Service Delivery Coordinator (Facilities / Compliance)
Location: Southend-on-Sea – Office Based
Salary: £27,000-£30,000 DOE
12-Month FTC (Maternity Cover) – Strong Potential to Become Permanent
A well-established specialist within the facilities compliance and ventilation hygiene sector is looking to appoint a Service Delivery Coordinator to support key client accounts within a busy technical services team.
The Role
This role is responsible for ensuring contracted works are planned, delivered and reported in line with agreed KPIs and compliance standards. You’ll act as a key point of contact for clients, supporting the full service lifecycle from scheduling through to completion and invoicing.
Key Responsibilities:
-
Coordinating planned preventative maintenance (PPM) and reactive works
-
Supporting key accounts to ensure services are delivered on time and to specification
-
Managing compliance documentation and issuing reports within agreed timeframes
-
Handling client queries and resolving service issues
-
Monitoring KPIs, WIP, variations and contract financials
-
Liaising with engineers, subcontractors and internal teams to maintain service delivery
-
Supporting client review meetings and ongoing account communication
About you
Experience within facilities management, service coordination, helpdesk, operations administration or contract support would be advantageous.
An understanding of compliance standards such as TR19 Grease is beneficial but not essential, full training will be provided.
Why Join?
This is an excellent opportunity to join a stable and growing specialist business, with genuine long-term prospects for the right individual.
Disclaimer: By submitting your CV, you agree that Westwood Recruitment Solutions Ltd acts as an employment agency and does not guarantee employment. You confirm your information is accurate, agree to confidentiality, and release Westwood Recruitment Solutions Ltd from employment-related liabilities
