Job Description:
Flowrite is the UK’s leading National Air Conditioning & Refrigeration Company specialising in reactive repair, maintenance and installations within the Leisure & Hospitality, Retail, Commercial and Public sectors. Working as a key connection point between our Contract Admin team & our clients financial team. This fast-paced role requires accuracy to remain at its core & strong character due to the high pressure during peak season.
Key Responsibilities:
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Review completed jobs to ensure all details align with customer portal requirements.
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Identify and resolve any errors in a timely and professional manner.
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Process and manage engineer uplift requests, ensuring approvals are handled efficiently.
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Take full ownership of queries and discrepancies through to resolution.
Order Measuring
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Cross-check engineers’ completed works against client purchase orders
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Ensure all documentation matches accurately before progressing for payment.
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Maintain high levels of attention to detail across all administrative processes.
Query Resolution
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Investigate and manage discrepancies between internal records and customer systems.
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Liaise with clients’ finance teams and internal departments to resolve issues.
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Follow through on all queries to ensure a satisfactory outcome and successful payment.
Experience Required:
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Good IT skills including use of Word and Excel
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Excellent communication skills
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Excellent telephone manner
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Numerate
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Previous experience working within a busy commercial environment
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Experience measuring work completed and preparing accurate invoices within an engineering or construction environment (Desirable)
