Customer Support Coordinator
Location: Wakefield
Salary: £30,000 – £32,000 per annum
Hours: Mon-Fri 9am-5pm
We are recruiting a Customer Support Coordinator to join a growing UK business at an exciting stage of its development. This is an office-based role focused on customer support via phone and email, order processing, and coordination of service and repair activity.
The role suits someone who is organised, detail-focused, and comfortable combining customer communication with hands-on, practical tasks when required.
Key Responsibilities
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Manage inbound customer enquiries via phone and email, providing clear and professional support
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Process customer orders accurately and efficiently
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Issue payment requests and follow up where required
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Prepare, pack, and dispatch customer orders and returns
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Coordinate servicing and repair activity, ensuring items are logged, tracked, and completed within agreed timescales
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Carry out minor adjustments or basic checks on products where required
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Handle returns, exchanges, and warranty queries in line with company procedures
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Maintain accurate records of orders, repairs, and customer interactions
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Keep CRM and order management systems fully up to date
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Liaise with internal teams to ensure smooth order fulfilment and service turnaround
About You
To be successful as a Customer Support Coordinator, you will ideally have:
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Previous experience in a customer support or customer service role (phone/email-based)
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Strong attention to detail and administrative accuracy
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Experience processing orders and updating CRM or order management systems
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A practical mindset and confidence handling products or small components
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Clear, professional communication skills
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Ability to manage multiple tasks and prioritise effectively
Personal Attributes
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Organised, reliable, and proactive
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Calm, professional, and solutions-focused
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Comfortable working independently and as part of a small team
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Takes ownership of tasks and follows them through to completion
Why Apply?
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Salary of £30,000 – £32,000
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Full-time, office-based role in Wakefield
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Varied position combining customer support, administration, and coordination
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Opportunity to join a business at a key stage of growth
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Supportive working environment with long-term development opportunities
This Customer Support Coordinator role is ideal for someone who enjoys a varied office-based role with responsibility and attention to detail.
This vacancy is being advertised by POST– Recruitment Ltd, an Employment Agency. Visit our website for more details
