Customer Services Coordinator
Telford office based
Monday to Friday
09:00 to 17:00
Circa £29,000 per annum
As a Customer Services Executive you will support the Sales Team by managing and develop a portfolio of customers to achieve targeted sales growth, whilst ensuring that the highest level of customer service and support are provided at all times.
Duties
Prepare and follow up estimates for your allocated clients
Process customer orders
Request proofs and artwork
Process call offs/delivery requests
Book in transport with customers
Update and maintain the CRM
Provide technical advice and assistance to customers
Update customer stock reports
Call customers to advise of stock availability
Liaise with transport department to provide delivery times and PODs for customers
To be considered for this role you MUST:
Be self-motivated with a strong commitment to exceptional service
Possess excellent verbal and written communication skills
Be able to work in a small team as well as on an individual basis
Have proven attention to detail and proof reading skills
Be highly organised
Have excellent IT skills
Have good standard of education
Have relevant officer based experienced
This role is UK based and does NOT have sponsorship opportunity
Our process is barrier free and we will ensure you are carefully considered for the role you have applied for. If you have not been successful for this role, please do apply to others or send your CV to (url removed) with a cover letter explaining what you are looking for and we will do our best to support your search for new employment.
This role is being advertised by the Telford office of Ethero, where you will find access to both permanent and temporary employment across a wide range of job sectors covering the whole of Shropshire. We also have offices in Stoke and Burton. To find out more, go to (url removed)
