MTrecs new career opportunity
Our client are specialists In their market sector they are now looking to recruit a Customer Service Coordinator on a permanent basis.
The Job you’ll do
-
The Customer service coordinator will support day-to-day business operations across customer service, logistics, and vendor management.
-
This individual plays a key role in ensuring smooth coordination between internal teams, suppliers, and customers.
-
Ideal candidates are highly organized, responsive, and proactive in problem-solving.
-
Respond to customer inquiries via email and phone.
-
Track and manage order status, delays, and issues.
-
Provide proactive updates and resolve complaints with professionalism.
-
Assist in planning and booking domestic and international shipments.
-
Coordinate with freight forwarders, warehouses, and carriers.
-
Track deliveries and maintain accurate records of shipping documents.
-
Liaise with vendors to confirm lead times, delivery dates, and order status.
-
Help onboard new suppliers and maintain up-to-date vendor information.
-
Support purchase order processing and confirmations.
-
General Operations Support.
-
Maintain accurate inventory or order management records.
-
Assist with data entry, invoicing, and reporting.
-
Help implement process improvements to enhance operational efficiency.
About You
-
3-5 years experience in operations, logistics, customer service, or supply chain.
-
Strong communication and follow-up skills (written and verbal).
-
Experience working with vendors, 3PLs, or internal fulfilment teams.
-
Proficiency in MS Office and familiarity with ERP, shipping, or order management tools
-
Ability to multitask, stay organized, and remain calm under pressure.
-
Positive, collaborative attitude with a willingness to learn and adapt.
Desirable (but not required):
-
Bachelor’s or University Degree.
-
Experience in B2B operations or e-commerce fulfilment.
-
Knowledge of customs documentation or international shipping processes.
The Rewards and the Benefits
