Job Title: F&B Assistant Manager
Location: One of the most renowned hotels in London
Salary: £36,000 per year + Tronc + KPI-based Bonus Scheme
Job Type: Full-time, Permanent
Hours: 45 hours per week (flexible)
One of London's most iconic hotels, known for delivering exceptional guest experiences is looking for an enthusiastic F&B Assistant Manager to join the team and help them to maintain their reputation for excellence.
Key Responsibilities:
Service:
Manage a 100-seat cocktail bar and an 80-seat fine dining restaurant, ensuring smooth operations at all times.
Organize and oversee events, from intimate gatherings to large corporate meetings and weddings (up to 250 people).
Deputize for the F&B Manager during their absence, taking charge of the daily F&B operations.
Ensure all customer complaints are resolved efficiently and courteously, maintaining the highest standards of service.
Monitor guest satisfaction, using reputation tools like Tripadvisor to track feedback and focus on continuous improvement.
Work closely with other departments to ensure seamless event execution.
Ensure accurate accident reporting and compliance with health and safety standards.
Financial and Stock Control:
Monitor and adhere to the budget for Food, Beverage, and Payroll, liaising with the Finance department for forecasting.
Assist with monthly inventory checks to ensure accurate stock records (including FOH supplies like napkins, straws, and more).
Oversee petty cash handling and ensure proper documentation.
Track waste, breakages, and spillages to maintain cost control.
Ensure proper cash and credit card handling procedures are followed, reporting any issues to the F&B Manager.
The Ideal Candidate:
1+ years of experience as an F&B Assistant Manager, ideally within a 4 or 5-star hotel with a busy F&B operation.
Strong knowledge of Food Hygiene and Health & Safety legislation.
A good understanding of food and wine.
Excellent organizational and problem-solving skills.
Passionate about delivering exceptional customer service and maintaining high standards.
INDLP
