Customer Support Advisor – Digital & Streaming Platform
Belfast (On-site, City Centre)
£25,480 annually + 20% uplift for unsociable hours
Full-time | 40 hours per week
If you're the person friends come to when their app isn't working, their account wont load, or their subscriptions acting up — this role will feel familiar.
Were recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day.
This is a customer service role with a digital edge — perfect for someone who's comfortable with apps, platforms, and problem-solving.
What you'll be doing: Customer Support Advisor
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Supporting customers via phone and social channels
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Helping users navigate apps, accounts, and subscriptions
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Troubleshooting issues across devices and platforms
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Explaining features clearly, without jargon
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Turning its not working into sorted — thanks
Who this suits: Customer Support Advisor
You don't need to be a developer — but you probably:
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Use streaming services daily
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Pick things up quickly when apps or systems change
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Enjoy figuring out why something isn't working
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Can explain tech simply to non-technical people
Customer service experience helps, but its your mindset and communication that matter most.
What were looking for: Customer Support Advisor
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Confident communicator (comfortable speaking all day)
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Calm, patient, and naturally helpful
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Tech-comfortable — apps, logins, settings, devices
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Reliable, punctual, and able to commit to set hours
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Flexible to work between 8am and midnight
Working pattern: Customer Support Advisor
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40 hours per week
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Rotational shifts between 8am–12am
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Initial training Monday–Friday (daytime)
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Fully on-site, Belfast city centre
What's in it for you
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£25,480 annually
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20% uplift for unsociable hours
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Fortnightly pay
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28 days paid holiday
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Discounts, wellbeing support, and development pathways
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Modern working environment with on-site facilities
If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this ones worth a look.
Apply now
