Job Title: Customer Service Support Administrator
Location: Uxbridge
Pay Range/details: £35,000 per annum
Contract Type: Permanent
Omega are supporting leading global printing technology company in their search for a Customer Services Support Administrator. The right candidate will be highly organised, customer focused individual to support our Service team. You'll coordinate after-sales activities, manage documentation, schedule appointments, track service jobs, liaise with customers and engineers, and handle spare parts logistics. Strong IT skills (Word®, Excel®, SAP preferred) and the ability to learn new systems are essential.
Key Responsibilities - Customer Service Support Administrator
Build and maintain long-term customer relationships by delivering consistent, high-quality customer care.
Handle customer service enquiries, quotations and parts orders via phone and email, ensuring prompt and efficient processing.
Support and collaborate with all internal departments to strengthen working relationships.
Perform administrative tasks and implement processes to meet agreed customer service levels.
Coordinate with technicians and internal departments to ensure cost effective and efficient service delivery.
Manage service and spare parts calls from logging to invoicing, including updates, escalations, and planning field resources.
Identify spare parts using technical manuals, diagrams, and proprietary software.
Monitor and maintain job queues and planned maintenance schedules to ensure operational efficiency.
Provide support to divisional management and supervisors, including regular updates and general admin assistance.
Covering absences, for work control, spare parts and installations which includes occasional Saturdays.
Hours: Monday to Friday 9-5:15
Qualifications & Requirements - Customer Service Support Administrator
Basic understanding of electrical, mechanical, or facilities systems helpful (for identifying spare parts and supporting technicians).
Ability to read technical manuals, diagrams, or product specifications.
Previous experience in customer service, service coordination, or administration, ideally in a technical, facilities, or engineering-related environment.
Qualifications in business administration, customer service, or facilities management can be advantageous.
What we can offer - Customer Service Support Administrator
25 days annual leave, increasing depending on service.
Cycle to work scheme.
5% employee and 5% employer pension increasing depending on service.
Various personal and professional development al opportunities.
For more information on this role, please contact Michael Farrell on (phone number removed) or send a copy of your CV to
Candidates who are currently a Customer Service Support Administrator, Customer Service Representative, Customer Support Advisor, Client Services Associate, Customer Service Administrator, Customer Service Coordinator or a Customer Success Specialist may be suitable for this position.
For details of other opportunities available within your chosen field please visit our website (url removed).uk
Omega is an employment agency specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors
