IMSERV is one of the UK’s leading data collection and energy metering experts, delivering award winning services to more customers in more places, meeting industry targets and becoming a benchmark for excellence. We offer a range of specialist metering technology for electricity, gas, and water along with highly accurate energy data collection services. All this is wrapped up with an easy-to-view online data management analysis and reporting software.
PURPOSE OF THE ROLE:
This role is responsible for managing analytics delivery, overseeing report request workflows, translating business needs into actionable data requirements and leading agile sprint execution for analytics initiatives. This role partners closely with business stakeholders and technical teams to ensure high-quality, timely and scalable analytics solutions.
MAIN RESPONSIBILITIES:
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Act as the primary point of contact for DevOps-related initiatives and escalations.
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Drive best practices for CI/CD, monitoring, and operational excellence.
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Input to and manage the analytics and reporting request intake process.
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Evaluate, prioritize, and engage with key stakeholders to plan delivery of reporting requests based on business value and capacity.
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Track delivery progress and communicate timelines, risks, and dependencies.
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Refine report requests into well-defined metrics, KPIs, and data requirements, with clear acceptance criteria.
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Document report logic, data sources, assumptions, and validation rules.
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Work with SMEs to identify data gaps, quality issues, and integration needs early in the project lifecycle.
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Lead sprint planning, backlog refinement, and sprint reviews for analytics work.
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Define and monitor sprint execution, resolve blockers, and ensure on-time delivery
PERSON SPECIFICATION:
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Strong experience in data analytics, reporting, or business intelligence.
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Hands-on experience with SQL and analytics or BI tools (e.g., Tableau, Power BI, Looker) is desirable.
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Experience with cloud data platforms or data warehouses.
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Familiarity with data governance and data quality frameworks.
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Experience working in agile or scrum-based environments.
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Understanding of KPIs, metrics design, and data modelling concepts.
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Excellent stakeholder communication and requirement-gathering skills.
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Ability to establish and clearly define development requirements based on business requests.
COMPANY BENEFITS:
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28 days annual leave plus Bank Holidays
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Annual leave Buy & Sell scheme
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Enhanced Salary Sacrifice Pension Contributions
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Life Assurance up to 6 X Base Salary*
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Simply health – Healthcare plan (Upgrades available)
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Car Salary Sacrifice Scheme*
(*Length of service & T&Cs apply)
Our people are our main asset. We strive to ensure they remain happy, competitive, and fulfilled - helping to propel our business forward and ensure we remain customer-centric and competitive. We are proud to remain the UK’s leading and growing energy data collection and meter operations service provider.
Diversity and inclusion have long been at the heart of IMSERV’s success. As we continue our growth, our focus remains on ensuring that equality, diversity, and inclusion remain central to our business and recruitment practices. We recognise that we operate in an industry in which there has traditionally been a lack of diversity, and we are keen to encourage applications from as inclusive a group as possible. We recognise that a balanced workforce encourages collaboration and innovation, promotes entrepreneurship and a feeling of ownership.
These are the key drivers of our business, that our customers really look to us for.
(Please note that we reserve the right to close this position before the expiry date
