Building a sustainable tomorrow
What if your next job wasn’t just another job?
What if it brought more purpose, more growth, more balance – and more time for what really matters? BAM is where you can do your best work on projects that improve people’s lives. And it's also where you’ll find the freedom to grow, the support to thrive, and the chance to shape your career on your terms.
BAM Facilities Management are looking for a Support Services Administrator to join their Support services team.
The Support Services Operative is the first point of contact for all incoming service requests, incidents, and customer enquiries. The role ensures efficient logging, triage, and resolution of issues while delivering a high-quality customer experience. This position supports the smooth operational delivery of facilities management services, ensuring compliance with internal processes, service level agreements (SLAs), and client expectations.
Location: Bristol, Cabot Learning
Full time – 8am to 4.30pm, Mon to Fri.
BAM operates a flexible working policy.
Making Possible
Customer Service & Communication
• Act as the first-line contact for customers via phone, email, and service management systems.
• Provide excellent customer service, ensuring all interactions are handled professionally and courteously.
• Keep customers informed regarding the status of their queries or requests.
Incident & Request Management
• Log all helpdesk queries accurately into the system with required details (priority, category, location, etc.).
• Triage and assign tasks to the relevant teams, contractors, or engineers.
• Monitor open tickets to ensure timely resolution within SLAs.
• Escalate issues appropriately when required.
Operational Support
• Support planning and scheduling of reactive tasks.
• Update records, documentation, and asset information as needed.
• Liaise with internal teams, suppliers, and subcontractors to coordinate works.
• Assist in producing reports, KPI data, and performance updates.
Compliance & Quality
• Ensure all service delivery processes follow company procedures and health & safety standards.
• Maintain accurate and up-to-date system information.
• Contribute to continuous improvement of helpdesk and operational processes.
Your team
Department: Support Services
Reports To: Helpdesk Manager / Head of Support Services
Location: Bristol
Full time – 8am to 4.30pm, Mon to Fri.
What’s in it for you?
Competitive salary
A wide range of family-friendly policies
Matched pension contributions
26 days holiday
2 wellbeing days
1 volunteering day
Personal and professional development
What do you bring to the role?
Essential
• Strong communication skills (written and verbal).
• Excellent customer service ability.
• Able to manage multiple tasks in a fast-paced environment.
• Good IT skills, including experience with helpdesk or CAFM systems.
• Strong attention to detail and accuracy.
• Ability to work effectively as part of a team.
Desirable
• Experience within facilities management, property services, or a similar helpdesk environment.
• Knowledge of FM systems such as CAFM platforms.
• Understanding of basic maintenance terminology.
Key Behaviours
• Proactive and solution-focused.
• Calm under pressure with strong problem-solving skills.
• Professional, reliable, and supportive.
• Commitment to delivering a positive customer experience.
About BAM
Building a sustainable tomorrow. That’s our mission and our promise at BAM. It’s how we engineer vital infrastructure and construct high-quality buildings as one of the largest construction companies in Europe.
We strive to create an environment where everybody feels welcome and valued. We’re on an exciting journey to employ the best talent to join us regardless of social background, race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.
The application process
BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you.
"Join us in Making Possible
