Customer Service Administrator | Digital Support
Salary: £13.13 per hour Hours: 35 hours per week, Monday to Friday Working Hours: 8:30am - 5:00pm Location: Office-based, Manchester City Centre Contract: Temporary to Permanent (initial 12‑week period)
Customer Service Administrator - Manchester City Centre
We are looking for Customer Service Administrators to join a busy and expanding customer support team based in, Manchester. This is an office-based role focused on assisting customers through online chat and other digital communication channels.
This position is well suited to individuals with experience in customer service, administration, contact centres, retail, hospitality, or any customer-facing environment. Strong communication skills and a proactive approach to helping customers are key.
Key Responsibilities
Managing customer enquiries via online chat in a professional and timely manner
Using internal systems to respond to queries and provide accurate information
Following established processes and guidelines to ensure consistent service
Resolving customer issues efficiently while maintaining a positive experience
Developing strong knowledge of products, services, and internal procedures
Maintaining high standards of written communication and customer care
Skills & Experience Required
Previous experience in customer service, administration, contact centres, retail, hospitality, or similar roles
Excellent written communication skills
Strong attention to detail and accuracy
Calm, organised, and able to work well under pressure
Confident using computer systems and digital platforms
A professional, customer-focused approach
What's on Offer
Competitive hourly rate of £13.13
Full-time hours, Monday to Friday
Central Manchester office location
Structured working hours in an office-based environment
Potential for a permanent role after the temporary period
Supportive and fast-paced team environment
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
