We're looking for a friendly, reliable Customer Service Administrator to join a small, family-run business. You'll be part of a tight-knit team of three, so fitting in and working well with others is key.
This role is perfect for someone who enjoys helping people, can handle a high volume of phone calls, and isn't fazed when customers are calling with issues or complaints.
While previous experience is a plus, we're happy to consider candidates with less formal experience if they have the right attitude and can manage the workload.
Details:
Monday to Friday, 9am - 5pm
£25,000 per year
Onsite parking
If not a car driver / owner, individuals must live within a reasonable commute to the officeWhat You'll Be Doing:
Handling incoming calls, emails, and counter enquiries from customers with broken or faulty products
Providing excellent, professional service even when customers are frustrated
Managing appointments and administrative tasks to keep the office running smoothly
Working closely with a small team, supporting colleagues as neededWhat We're Looking For:
A strong, professional telephone manner
Confident dealing with challenging situations calmly and positively
Ability to multitask and prioritise effectively
Reliable and punctual, with the ability to commute to Horley
Team player with a positive attitude and willingness to learn
Customer service experience is desirable, but enthusiasm and the ability to handle volume are just as importantWhy You'll Love It Here:
Be part of a small, supportive team
Gain exposure to a variety of customer interactions and administrative tasks
Develop your skills in a fast-paced, service focused environment
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion
By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.
Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer
