Customer Account Coordinator
Shipley | Office-based
Temporary (Mid March end date with potential to be extended) | Full-time
We are currently recruiting for a Customer Account Coordinator to join a well-established and reputable organisation based in Shipley. This is an excellent opportunity for someone with a strong administrative or sales support background who enjoys working in a customer-focused, fast-paced environment.
The Role
Reporting to the Sales Administration Supervisor, the Customer Account Coordinator will play a key role in supporting the Sales function by preparing quotations—primarily for Spares customers—as well as providing support to Engineering Sales and Service when required. You will act as a key point of contact for customers, ensuring a high standard of service and efficient order processing.
Key Responsibilities
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Handling customer enquiries via telephone and email
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Preparing and issuing quotations
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Processing customer orders and managing follow-up communications
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Managing sales correspondence and related documentation
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Liaising with internal departments to ensure smooth order fulfilment
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Providing general administrative support to the Sales department
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Offering cover across other sales administration areas when required
About You
You’ll be an organised, proactive individual with strong communication skills and a commercial mindset. You’re comfortable managing multiple priorities and thrive both independently and as part of a team.
Skills & Experience Required
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Previous experience in an administration or sales support environment
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Confident in dealing with customers by phone, email, and face-to-face
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Excellent written and verbal English
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Strong attention to detail and high levels of accuracy
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Good IT skills, including Microsoft Office
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Ability to work under pressure and meet deadlines
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A flexible, hands-on approach with a willingness to learn
What’s on Offer
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£15.21 per hour
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37.5 hours per week, flexible around the core hours of: Monday to Thursday: 9:30 to 12:00 and 14:00 to 15:00 Friday: 9:30 to 13:00
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Supportive team environment
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Opportunity to develop within a well-structured Sales function
If you’re looking for a varied and customer-focused role where your organisational skills will really make an impact, we’d love to hear from you
