This is an exciting opportunity for a professional to join the Technology & Telecoms sector as a Customer Service representative in Milton Keynes. The role requires a proactive individual to deliver exceptional service and support to clients, ensuring their needs are met effectively.
Client Details
Our client is a medium-sized organisation within the Technology & Telecoms industry. They are committed to providing innovative solutions to their customers and are known for their focus on quality and customer satisfaction.
Description
Respond to customer inquiries via phone, email, and other communication channels.
Provide accurate information about products and services within the Technology & Telecoms sector.
Resolve customer issues efficiently and in a professional manner.
Log and manage customer interactions and maintain accurate records.
Collaborate with internal teams to address and solve customer concerns.
Identify and escalate complex issues to the appropriate department.
Contribute to improving customer service processes and procedures.
Maintain a positive and professional demeanour when interacting with customers.Profile
A successful Customer Service representative should have:
Experience in a customer-facing role, preferably within the Technology & Telecoms industry.
Strong communication and interpersonal skills.
Ability to manage and resolve customer queries effectively.
Proficiency in using customer service software and tools.
Attention to detail and excellent organisational skills.
A proactive approach to problem-solving and customer satisfaction.
Knowledge of the Milton Keynes area is advantageous.Job Offer
A competitive salary £28,000
A permanent role within the Technology & Telecoms industry.
Opportunity to work in a medium-sized organisation with a focus on innovation.
Potential for career development and growth.
Workplace located in Milton Keynes.If you are an enthusiastic and customer-focused professional, apply now to join this rewarding role in the Technology & Telecoms sector!of
