Customer Service & HR Apprentice

CV-Library • Wyton, Cambridgeshire • 1w ago

We have a fantastic opportunity for a Customer Service & HR Apprentice based in St Ives PE28 Cambridgeshire. This amazing opportunity will provide support to HR, Reception and the Company.

You will have access to a huge amount of training to enhance your entry to a HR apprenticeship including L2 Employment Law, Level 3 Intro to HR and beyond over the years.

This position would suit a recent school or college leaver looking for an opportunity to get into HR

Location: St Ives PE28, Cambridgeshire

Hours: Monday-Friday 08:30-17:00 (one day tbc until 16:30) – 37 hour week

Salary: £7.55ph (Moving to £8ph in April)

Major Challenges

The major challenge of this role will be to ensure time is set aside and used to complete weekly amount of hours required for the apprenticeship
To provide a variety of supporting tasks to reception, the company and HR
To Learn as much company knowledge as possible to be able to speak to customers and attend occasional events/roadshows
To build relationships with agencies that we use and co-ordinate several meetings at once using a mix of methods including paper diary and outlook
To want to progress to a HR apprenticeship including L2 Employment Law, Level 3 Intro to HR.

Key Responsibilities and Deliverables

Assist Reception with sample packs (check in weekly if they need assistance with these or any sample making)
Post – Sample letters – assisting reception when required
Restock Tape sample Mini rolls cupboard – please check samples are kept tidy and stock is rotated (shelf life) Please check all mini rolls have core labels inside when supplied by the warehouse (fortnightly)
Assist with incoming calls for reception (be extra alert on Wednesdays and Fridays) taking the name, checking for the account manager before transferring
Front door and sign-in visitors - back up for reception (daily)
Support exhibitions, career fayres, internal events and Roadshows often participating or at least managing the preparation
Support internal meetings and training arrangements
Organise interviews
Support with the wellbeing hub
Support with HR admin including payroll paperwork such as absence and holiday forms and logging.
Support and provide reports for the T&A system called sign in
Support HR and the business with ad hoc meeting arrangements
Support with chasing tape/proforma box (weekly)
End of day – Close blinds in UK Sales office, Turn off printers, Shut TV down, turn off Alexa (daily)
Website enquires – to assist with loading these on the system (or when short-staffed)
Shredding from HR – Please check in with Linda as well (weekly)
Shredding from Sales and remove converted quotes and shred (weekly)
Empty Shredder (at least weekly) and when required – keep area by shredder clear and tidy

Other Responsibilities

To act in an honest and ethical manner at all times
To communicate clearly and professionally with colleagues
To comply with company and H&S guidelines with particular reference to lifting heavy goods and cleanliness in the workplace
To undertake any other reasonable but related task to aid the efficient running of the company
To keep all matters relating to the organisation confidential and not

disclose or copy information inappropriately.