We are currently seeking a reliable and customer-focused Helpdesk Operative to join the team at Royal Stoke Hospital. This role plays a vital part in supporting hospital services by ensuring service requests are handled efficiently, professionally, and in line with Trust standards.
Job Description
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Respond to incoming calls within required service level standards
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Log and process Hard FM service requests accurately and promptly
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Maintain high levels of customer satisfaction with minimal complaints
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Ensure all records, training, and performance documentation are kept up to date
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Adhere to Infection Prevention and Control policies at all times
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Maintain strict confidentiality in line with Trust policies
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Follow Health & Safety legislation and relevant codes of practice
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Support continuous improvement in service delivery
Person Specification
We are looking for someone who is:
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A positive ambassador for company values
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A strong team player with a proactive attitude
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IT literate, with experience using Microsoft Word, Excel and Outlook
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Willing to learn new systems such as Global Maximo
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Customer-focused with excellent communication and complaint handling skills
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Able to work independently and adapt quickly to change
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Detail-oriented with a high level of accuracy
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Emotionally resilient and self-motivated
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Respectful of confidentiality and sensitive information
Work Lyf Group is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy
Monday – Friday, 8:30am – 5:00pm (including Bank Holidays)
Job Type: Full-time
Experience:
Global Maximo: 1 year (preferred)
