Pensions Administrator
PERM, Fully Remote
We've been looking after people's pensions for over 50 years, across pension schemes of all shapes and sizes. Our broad range of services means we're perfectly positioned to support our clients. There has never been a better time to join Company Pensions Solutions, as we're experiencing a period of growth and have big plans for 2025 and beyond!
We're on the lookout for several experienced Pensions Administrators to join our dynamic team. You'll have the chance to work with a variety of clients. Are you experienced and passionate about pensions administration and thrive on tasks that require meticulous attention to detail? If so, we have the perfect opportunity for you!
Company offers an exciting opportunity for experienced pensions administrators, with a competitive salary, ample opportunities for career progression, support, and training. We prioritise the wellbeing of our staff and promote a healthy work-life balance. While most of our colleagues enjoy the flexibility of working from home, there is also the option to work in the office on a hybrid basis, with pensions team locations in Darlington, Sheffield, Liverpool and Cheadle.
Job Description:
What you'll be doing:
Working towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements, processing Change of Address, Name, Gone Aways, Outstanding premium letters and providing Valuation, Quotation and Projections, General Policy Details, General Policy Amendments / Corrections, Wakeup Packs / Ad-hoc Packs, Record Mismatch / Suspense Corrections and dealing with Multiple Exception reports.
Being available to answer member queries within the agreed SLA targets across multiple communication channels.
Adhering to Quality Management Systems and complying with regulations and policies from Company and relevant regulatory bodies.
Taking ownership of personal and performance development, undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance department.
What we're looking for (ALL ESSENTIAL):
Pension administration experience with knowledge and experience of DB and/or DC pension schemes (must be evident on CV).
Experience with pension authorisations (must be evident on CV).
Excellent numeracy and data inputting skills. Accuracy, attention to detail and quality management 'get it right first time'.
Strong communication skills, including written communication skills in a variety of communication channels.
Ability to work under pressure and to tight deadlines.
Telephone and computer literate.
Strong team working ethic and ability to coach and guide other employees
This role requires enhanced security clearance, the details of which are contained in the following link. One of the main factors is a minimum 5 years UK residency - please only apply if you have this
