Customer Service and Sales Support
Location : Corby
Monday - Friday 09:00 - 17:30
Salary £25k - £28k
Main Duties & Responsibilities
We are looking for a Customer Support Representative. A great communicator who is detail oriented, a problem solver and able to build strong relationships with customers.
Main duties
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Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business.
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Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email.
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Order processing and issuing order confirmations.
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Raising Proforma invoices.
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Using customer websites to process/confirm orders.
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Releasing of orders to despatch for shipment.
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Raising export documentation.
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Co-ordinating with scheduling, production and purchasing reference customer orders & attending weekly production meetings.
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Logging customer complaints on CRM system.
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Booking deliveries both UK and European/using carrier systems.
What we are looking for
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Strong Administrative background.
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Ideally 3 years customer service and sales experience.
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Excellent MS Office proficiency.
Personal Qualities
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You will care deeply about building customer loyalty and trust.
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You will be comfortable using Microsoft Office.
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Ability to investigating customer problems, getting to the root cause and putting them right.
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You will be friendly, organised and resilient.
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You will be happy to take direction and prioritise tasks.
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You will be able to manage your time and meet deadlines.
Benefits:
Company pension
Free parking
Gym membership
*Driving Licence (preferred)
