Customer Services Representative | Online Chat Support
Salary: £13.13 per hour
Hours: 35 hours per week, Monday to Friday
Working Hours: 8:30am - 5:00pm
Location: Office-based, Spinningfields, Manchester City Centre
Contract: Temp - Perm (up to 12 weeks initially, with potential to go permanent)
Customer Services Representative - Manchester City Centre
We are recruiting Customer Services Representatives to join a fast-growing contact centre based in Spinningfields, Manchester. This is an office-based role, supporting customers through online chat and digital channels within the financial services sector.
This opportunity is ideal for individuals with experience in customer service, contact centres, retail, hospitality, or face-to-face customer support who are confident communicators and enjoy helping people.
Key Responsibilities
Handling online chat customer enquiries in a professional and timely manner
Responding to financial services queries using internal systems and tools
Providing clear, accurate information in line with standard operating procedures
Resolving customer issues efficiently while maintaining a positive customer experience
Building strong product and process knowledge
Delivering consistently high levels of customer service and written communication
Skills & Experience Required
Previous experience in a customer service, contact centre, call centre, retail, hospitality, or customer-facing role
Excellent written English communication skills
Strong attention to detail and accuracy
Calm, resilient, and organised under pressure
Confident using computer systems and digital platforms
A customer-first mindset with a professional approach
What's on Offer
Competitive hourly rate of £13.13 per hour
Full-time hours (35 hours per week, Monday to Friday)
Central Manchester location - Spinningfields
Office-based role with structured working hours
Opportunity for permanent employment following the temporary period
Supportive, fast-paced contact centre environment
Compliance
This role is subject to a Basic DBS check and Credit Check. Individual circumstances will be discussed as part of the application process.
Apply Now
If you're an experienced Customer Services Representative looking for a stable, office-based role in Manchester City Centre, we'd love to hear from you.
Apply today to join a growing customer support team
