We are looking for Customer Services Administrator for our client based in Luton
Reporting to: Operations Manager
Salary: £25,000 – £30,000 per year
Main tasks and responsibilities of the role:
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Processing customer orders to the SOS Inventory system
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Raising and sending dispatch orders to the warehouse
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Raising and issuing sales invoices
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Responding to customer email and telephone enquiries
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Raising supplier purchase orders
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Allocating product serial numbers
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Maintaining a database of customer information
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Escalating enquiries to the appropriate team, where necessary
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Checking product or service availability
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Assisting customers with registration or account creation
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Passing customer feedback to the product or sales team to help improve the company’s offering
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Front-of-house duties, including reception and welcoming customers to the facility
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Arranging and facilitating customer visits, training, and marketing events, including:
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Customer interaction regarding hotel arrangements
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Arranging refreshments for events
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Showroom/demo room layout and preparation for customer visits
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Providing employee business travel and living administration support, including booking hotels, flights, trains, and parking
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Assisting with and contributing to the ongoing development of an in-house travel booking system
Job qualifications and requirements:
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Previous experience in a similar role
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Familiarity with Microsoft Office applications
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Good organisational, verbal, and written communication skills
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Willingness to work flexibly in a small team environment
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Flexibility within the role is required, including covering operating hours between 08:00 and 18:00 through a fixed working time agreement or rota arrangement
If you are interested please apply with your CV
