Our client is looking for a polished and personable Receptionist to join a high-performing, award-winning team. As the first point of contact, you’ll be key to shaping a welcoming and professional experience for every customer.
This role goes beyond traditional reception duties. You’ll be involved throughout the customer journey — from initial enquiries and scheduling through to confidently recommending services and products that suit individual needs.
Key Responsibilities:
- Deliver exceptional customer service both in person and over the phone
- Manage bookings and maintain accurate customer records using an internal system
- Create a warm, professional welcome and ensure customers feel valued at all times
- Build strong knowledge of services and products to make confident recommendations
- Support wider team targets through excellent service and upselling where appropriate
- Handle day-to-day administrative tasks, including emails, enquiries, and maintaining front-of-house areas
- Process payments and manage till procedures accurately
- Maintain confidentiality and follow all company policies and procedures
- Complete end-of-day duties, including cashing up, reconciling payments, securing the premises, and preparing the reception area for the next day
About You:
Essential:
- Previous experience in a customer-facing role within hospitality, luxury retail, or a premium service environment
- Excellent communication skills with a confident, professional telephone manner
- Well-presented with a polished, professional approach
- Strong organisational skills and attention to detail
- Comfortable using computer systems and quick to learn new platforms
- Reliable, punctual, and a strong team player
- Own transport required due to location
Desirable:
- Experience using booking or CRM systems
- Background in sales or customer recommendations
What We Offer:
- Competitive hourly rate of £13
- Weekly Commission(subject to team targets)
- Average working hours of 33.06 per week
- One Saturday worked every 8 weeks
- Staff discounts
- Full training provided
- Supportive, professional working environment
