Call Handler
Location: E16 Salary Range: £17.00 per hour
Our client is seeking a highly organised Call Handler to support their Network Operations team. You’ll play a key role in scheduling, coordinating field resources, and ensuring industry Service Level Agreements (SLAs) are met. This is a fast‑paced role where strong communication and attention to detail are essential.
Key Responsibilities
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Handle inbound and outbound customer calls to support timely job completion.
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Schedule field staff and contractors to maximise productivity and meet SLAs.
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Update and maintain records across systems including SAP, PowerOn, MRS and Netmap.
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Prioritise daily work using reports and jeopardy management tools.
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Liaise with engineers, suppliers, and meter operator partners to coordinate work.
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Produce and distribute operational reports.
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Support the creation and processing of work orders and purchase orders.
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Ensure customer queries are resolved professionally and escalated when needed.
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Assist with utility plans and ensure compliance with Guaranteed Standards.
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Adapt to short‑notice changes and support emergency response when required.
Skills & Experience
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Strong PC skills with the ability to learn multiple systems quickly.
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Confident communicator with excellent customer service skills.
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Able to work under pressure in a busy team environment.
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Highly organised with strong administrative accuracy.
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Self‑motivated, reliable, and committed to delivering high‑quality work.
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Understanding of electrical networks is beneficial but not essential.
Success Measures
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Meeting SLA targets and productivity goals.
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Accurate and timely scheduling and system updates.
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Positive customer and supplier feedback.
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Effective resource utilisation and cost efficiency.
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Strong safety performance and compliance.
You can also expect to receive excellent benefits once you begin temping with First Recruitment Services such as:
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24/7 access to NHS approved GP telephone support and prescription services.
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Access to the UK's largest employees discount platform.
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Specialist medical assistance and support hotline.
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Weekly pay.
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Hundreds of gym discounts.
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24/7 access to mental health crisis support and counselling
