Team Administrator – Excellent Career Opportunity

CV-Library • Dursley, Gloucestershire • 3d ago

Our client based in Dursley are currently recruiting for an Administrator to join their team on a permanent basis. This is an excellent opportunity to join a business who are focussed on continued growth by supporting customers with expert knowledge and top-notch customer service.

The ideal candidate will have a dynamic mindset, with the ability to generate new ideas and identify, implement, and drive actions that benefit customers. You will be a strong communicator, able to liaise effectively with supply chain contacts in a fast-paced environment. Working closely with internal colleagues, ensuring regular communication to provide support to retail customers, enabling a smooth process from order placement through to delivery.

Responsibilities:

Receiving and accurately processing retail customer orders
Review the system data daily to ensure dispatch reports are aligned
Work with the warehouse team log product shortages and end dates on the system
Deal with customer enquiries, passing details through to relevant department as appropriate
Work with finance team to manage invoices
Informing internal and external stakeholders of changes in demand and logistics
Work with logistics partners to ensure stock is picked and delivered correctly
Amend and update changes to sales prices
Track delivery performance on the warehouse portal, identify issues and reporting back
Identify potential risks to shelf life and opportunities to upsell and improve logistic efficiencies
Ensure orders are invoiced accurately and allocated batches and weights are correct
Analyse and track data to extract performance data and interpret/report on it
Booking and liaising with hauliers