Job Role: Customer Service/Contact Centre Advisor based in Burnley
Job Type: Temporary 6/12 Month Contract (Reviewed)
Working Pattern: Monday – Friday / Between the hours of 8.30AM – 4.30 PM or 9.00am to 5.00pm / 37.5 Hours. Half hour unpaid lunch break
Pay Rate: £12.21 per hour after 13 weeks increases £14.02
Holidays start at 28 days including BH and after 13 weeks increase to 36 days including BH
Hybrid working 3 days per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.
DBS and Financial checks will be completed as part of the offer
Duties:
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Receiving inbound calls regarding technical enquiries
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Manage the timely resolution of customer concerns
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Providing advice and guidance
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Taking payments over the phone
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Updating customer details on the internal bespoke system
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Contacting customers regarding alerts on their account
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Assist in the monitoring of device status’ and problem solving to resolve device malfunctions
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Produce and despatch personalised customer communications being fully compliant to GDPR
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Security checks over the phone with customers
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Manage customer and colleague expectations through good quality communication
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Closing down alerts on the system
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Providing information for reports to team leaders / managers
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Other duties as outlined by line manager
Key Skills:
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Previous experience of working in a service delivery environment is essential
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Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
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Attention to detail is essential
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Ability to work under pressure and act decisively
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Ability to communicate with members of the public and have the ability to defuse situations
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A flexible can-do attitude and professional
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Excellent communicator, written and verbal
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Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
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Working to targets
