On behalf of our client, We are seeking a reliable and customer-focused Customer service clerk to join their busy team. This role involves handling customer enquiries, processing orders, providing sales and after-sales support, and ensuing every customer receives a positive experience. The ideal candidate will have strong phone-handling skills and experience in manufacturing would be preferred.
Key Responsibilities
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Handling incoming customer calls, e-mails, in a professional and friendly manner
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Contact customers by phone to discuss promotions, new products etc.
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Provide product information on company product ranges
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Process customer orders accurately using internal systems
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Support for the BDM’S with administrative tasks such as updating customer records, order tracking, scheduling deliveries & promotions
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Maintain excellent knowledge of products, promotions, and company procedures to enable information to be passed onto to retailers.
Skills & Experience
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Strong phone-based customer service experience
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Excellent communication and interpersonal skills
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High attention to detail with strong administrative accuracy
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Ability to multitask and manage workload in fast -paced environment
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Proficient in basic IT systems
Preferred
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Prior experience in retail/manufacturing
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Experience in order processing
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Experience in handling of telephone calls
Personal attributes
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Professional, calm and customer centric approach
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A problem-solver with positive attitude
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Reliable, organised, and able to work well within a team
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Willingness to learn product ranges and company processes
Salary
Competitive salary, based on experience in the region of £25k
We regret that only shortlisted applicants will be contacted
