VULNERABLE CUSTOMER SPECIALIST
BRISTOL
£28,800
Our client is looking to recruit a Vulnerable Customer Specialist to join their growing team.
This is a full-time, permanent position with hybrid working on a 3:2 split.
ABOUT THE ROLE
As a Vulnerable Customer Specialist, you will:
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Be responsible for handling challenging, emotive and sensitive cases, often dealing with vulnerable customers.
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Answer inbound calls from customers, using empathy and listening skills to build trust.
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Liaise with customers to ensure that cases are resolved in line with organisational standards and industry regulations.
REQUIRED SKILLS & EXPERIENCE
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Our client is looking for someone who has strong experience working with vulnerable customers within Utilities, Financial Services or Banking.
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You’ll need excellent communication skills, a confident telephone manner and a proactive approach.
NEXT STEPS
If you’re interested in applying for the Vulnerable Customer Specialist position, please send us your up to date CV today
