Field Analyst (0243-25) - Derby, DE22 1GBAbout the UniversityWe have one simple promise – to make a positive impact. Through our ground-breaking research, teaching excellence and commitment to sustainable living, we are changing lives for the better.The University of Derby is a modern university with a modern outlook. Everything we do is driven by delivering excellence and opportunities for our students, our staff and our region.We have some of the best university facilities in the UK and achieve outstanding results for our teaching and research and have been awarded Gold in the prestigious Teaching Excellence Framework (TEF) 2023 – making it one of the top universities in the country recognised for its outstanding student experience and student outcomes. Financially strong and seriously ambitious we offer our employees an inclusive culture that centres itself around staff wellbeing, where you can be confident you will receive all the help and encouragement you need to build a rewarding career with lots of opportunities to enhance your skills.About the College/DepartmentDigital Solutions & Services are responsible for providing the digital platform to enable the best possible service to staff, students and stakeholders across the University and beyond. We take a collaborative approach to developing strategic goals to provide a diverse range of information technology and business services designed to support learning, teaching and research at the University of Derby. Digital Solutions & Services are responsible for ensuring that the University’s IT capability is fit for purpose, future focused and able to protect, support and enhance the full breadth of services that will be delivered either on campus or digitally online with contributions across the department. We aim to assist students, teaching staff, support departments and collaborative partners to ensure we are making an impact on the University’s current and future digital landscape. About the RoleThe Second Line team, develop and maintain University IT and AV systems that support the University’s teaching, learning and management functions; driving forward the efficiency, reliability and quality of the systems to maximise value and minimise risk.The role will primarily encompass support of the front facing IT delivery including support, maintenance, and project delivery of Desktops, Applications, Audio Visual equipment to the University’s students and staff for all aspects of the core university business e.g. teaching, events, business services and research.The role will help ensure all services are running as expected and are maintained to the correct standards.As part of the Service Delivery function the technician will be expected to work across the various teams as and when the business requires e.g. shared service desk. The role will also require cross site working between the Derby sites e.g. Chesterfield and Derby campuses. Providing excellent development opportunities.About YouThe successful candidate will hold a relevant degree and/or demonstrable equivalent experience. You should be able to act as an exemplar individual in terms of high performance within a multi-disciplinary IT delivery team and contributing to the overall team’s performance constructively and professionally. You will have a strong problem solving mindset and strive to deliver operational and customer service excellence, acting as an ambassador to Digital Solutions and Services and will seek to maintain good team and business relationships within the wider institution. You should have a strong desire to develop individually and contribute to process improvements and efficiencies. BenefitsGenerous annual leave entitlement of 38 days inclusive of bank holidays and concessionary days (pro rata)Local Government Pension SchemeSuite of holistic wellbeing benefits and support including family-friendly policies, generous sick pay provision and comprehensive Employee Assistance ProgrammeAccess to a variety of staff discounts at high street retailersDiscounted onsite gymCycle to Work schemeA flexible working environmentA commitment to personal and professional developmentKey ContactFor further information and informal enquiries regarding the role, please contact Buzz Colder, Senior Operations & Response Centre Delivery Team Leader via p.colder@derby.ac.uk For enquiries regarding your application and for sponsorship eligibility, please contact the recruitment team via recruitment@derby.ac.ukImportant InformationThe University is unable to sponsor the employment of international workers under the Skilled Worker route for this role; however, applications are welcome from candidates who are able to demonstrate an alternative right to work in the UK.Please visit our website for more information.The University of Derby is committed to safeguarding and promoting the welfare of all our staff, students and children. At the University of Derby, safeguarding is everybody's concern.Please find our Safeguarding pages including our Safeguarding Policy here. Closing Date: 25 Jan 2026 Area: Technical Support Salary: £28,636 to £30,394 per annum (for exceptional performers, there is scope for further progression up to £34,953 per annum)
