Senior Operations & Customer Support
Location: Ayr
Hours: Monday-Friday, typically 07:00-15:00 (1‑hour lunch), with flexibility to support office cover between 07:00-17:00
Contract: Maternity Cover (duration TBC)
Pay: £15.38 - £16.48 per hour
Be the Operational Backbone of a Fast‑Moving Team
Our client is seeking an experienced Senior Operator to join their busy, high‑performing office. Working at the heart of a dynamic operation, you'll play a key role in keeping processes running smoothly while ensuring customers receive exceptional service every step of the way.
If you thrive in fast‑paced environments, enjoy problem‑solving, and like being the go‑to person for both customers and colleagues, this role could be a great fit. Experience in the agricultural sector is welcome, though not essential.
Key Responsibilities
Deliver Outstanding Customer Service
Be a professional and approachable first point of contact
Handle customer queries, orders, and service updates
Provide accurate information on stock levels, orders, and deliveriesOperational & Administrative Support
Process orders and operational tasks using internal systems (including MS 365)
Support the Office Supervisor and provide cover when needed
Assist with complaints, credits/debits, price adjustments, and product issues
Manage incoming communications and carry out general administrative duties
Provide cover across the team during holidays, absences, or breaks
Support with stock take activitiesTeamwork & Collaboration
Work closely with departments including Sales, Trade, Logistics, Production, Marketing, and Finance
Assist junior team members and help resolve day‑to‑day issues
Escalate any unresolved queries promptly
Represent the team in internal meetings where requiredSafety & Compliance
Follow all Security and Health & Safety procedures
Provide First Aid support if trained, or be willing to undertake training
What We're Looking For
Personal Attributes
Confident, proactive, and naturally curious
Enthusiastic, observant, and reliable
Strong problem‑solver with a practical mindset
Working With Others
Excellent listening skills
Supportive, patient, and collaborative
Helps encourage teamwork and develop others
Thinking Skills
Practical and fact‑driven in decision‑making
Able to understand and interpret the wider business context
Open‑minded and keen to learn
Why Apply?
This is an excellent opportunity to step into a senior support position where your contribution will be genuinely valued. You'll be part of a friendly, dedicated team and make a meaningful impact on day‑to‑day operations during a key period for the business.
If you're ready for a varied, rewarding role with real responsibility, we'd love to hear from you!
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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