We are currently seeking a Receptionist/Administrator for our client within a Substance Misuse Service located in Northampton.
This will be an initial 3 month contract.
Monday to Friday from 09:00 - 17:00.
Your role as receptionist is to be the first point of contact within the service greeting all our visitors promptly in a friendly and courteous manner. Duties for the post include dealing with initial queries, coordinating appointments, signposting to support available within the service and the community.
Key Activities:
As first point of contact, greet and welcome clients and visitors in a professional and courteous manner.
Register clients and schedule appointments using the designated system
Ensure administration, record-keeping, and communication within the project are maintained.
Manage incoming calls and direct them to the appropriate staff or department promptly.
Maintain and update client records and databases accurately and confidentially.
Participate actively in staff meetings, training sessions, and other team activities as required.
Assist clients with inquiries, appointment bookings, and any immediate needs they may have.
Ensure the reception area is tidy, organised, and presents a welcoming atmosphere.
Contribute to the improvement and upkeep of client areas, maintaining the client information displayed in the reception / waiting area is tidy, current and relevant.
Adhere strictly to organisational policies, procedures, and confidentiality agreements.
Take accurate meeting minutes during staff meetings and other relevant sessions.
Encourage service user feedback.
Provide basic advice and information on what the service offers
