Customer Research Callers

CV-Library • Hove, East Sussex • 1h ago

Job Overview

Are you a confident communicator with a talent for accuracy and organisation? Join our busy and supportive team as a Temporary Customer Research Caller, playing a key role in gathering essential information for an important research project. This short‑term assignment is perfect for someone who enjoys structured work, follows scripts with ease, and takes pride in consistent, reliable documentation.

You will be working Monday to Friday, 5–6 hours per day, with flexible start times between 9:00am–10:00am. Typical shifts include 9:00–3:00, 9:30–3:30, or 10:00–4:00, giving you the flexibility to fit work around your day. You will earn £12.21 per hour.

While the role is temporary, it offers an excellent opportunity to develop your telephone skills, gain experience in a professional office environment, and contribute to meaningful data collection within a friendly and supportive team.

Role Overview

You will be making scripted telephone calls as part of a structured customer research project. Each call follows a set scenario, and you’ll rotate between four provided scripts throughout the day. Ensuring the consistency and accuracy of the information you record is essential, as reliable data is critical to the success of the project.

Key Responsibilities

Make approximately 9 calls per hour
Follow set scripts while sounding natural, friendly, and confident
Accurately gather and record information during each call
Complete documentation with precision to ensure data accuracy and reliability
Identify and note any inconsistencies between received information and existing records
Maintain a high level of attention to detail across repetitive tasks
Work consistently and methodically throughout the day

What We’re Looking For

Clear, polite, and engaging telephone manner
Ability to stay enthusiastic and consistent when repeating scripts
Strong attention to detail and accurate documentation skills
Reliability and good timekeeping
Comfortable in a relaxed, supportive office environment
Happy working in a focused, repetitive role

Why Work With First Recruitment Services?

Working for First Recruitment as a temporary worker is a great opportunity to experience a variety of workplaces across different industries while enjoying flexible working hours.

You can also expect excellent benefits, including: