We are recruiting a Sales Administrator for our successful manufacturing client based in the Stirling area. This is a great opportunity to join a busy sales and logistics team supporting a wide customer base across the UK. The role suits someone who enjoys a fast pace, takes pride in accuracy and service, and can build strong working relationships across the business.
You will manage a portfolio of customer accounts and act as a key point of contact for orders, enquiries and updates. You'll process new orders, maintain pricing records, support logistics with delivery planning and handle any issues with a calm, solutions focused approach. The role also includes daily administration and month end reporting.
What you'll do
Manage customer accounts and enter orders received by email or customer portals
Check stock and volume availability and ensure orders are routed to the correct warehouse
Maintain and update customer pricing information
Handle customer queries and any issues, following through to full resolution
Work with logistics to maximise loading schedules, match partial loads, book deliveries and update customers on any delays
Liaise with hauliers when required to gather delivery updates
Produce customer, product and general sales reports
Work with the finance team on customer holds or proforma requestsWhat you need
Previous experience in a similar role is preferred but recent graduates in a related subject will also be considered
Strong communication skills with a polite, professional approach
Confident IT skills including MS Office, CRM and ERP systems
Able to manage tasks in good time and stay organised under pressure
Comfortable working as part of a wider team and also able to use your own initiative
