Freightserve recruitment are looking for a Cargo Customer Service Agent for a Airline GSA based in the Heathrow area.
Daily Duties:-
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Managing cargo reservations and space bookings for airline customers
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Handling customer enquiries via phone and email in a professional manner
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Liaising with airlines, freight forwarders, and internal teams
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Processing bookings accurately within cargo reservation systems
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Monitoring flight allocations and maximising load factors
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Preparing and issuing confirmations, amendments, and cancellations
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Ensuring all activities comply with company procedures and airline requirements
Required Experience:-
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Previous experience in cargo or freight forwarding
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Customer services
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Strong communication and customer service skills
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High level of accuracy and attention to detail
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Confident IT skills and experience using cargo systems
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Ability to work independently and as part of a team
Monday to Friday 9am - 5.30pm
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry