Customer Solutions Architect
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We are looking for a Customer Solutions Architect to join our team! At Microlise, we don’t just build exceptional technology, we create solutions that transform how our customers operate. As a Customer Solutions Architect, you’ll play a pivotal role in making sure every engagement delivers genuine, measurable business value and real-world operational impact.
In this high impact role within our Value Creation & Enablement team, you’ll lead value driven discovery conversations, design outcome-led solutions, and demonstrate customer impact using the MEDDPICC framework. You’ll define a customer’s “before” state, shape meaningful “after” outcomes, and build the proof-of-value that underpins Microlise’s market story.
You’ll be the person who ensures every opportunity is rooted in real customer pain, every solution is built around outcomes, and every deal is backed by evidence‑led value. If this sounds like the job for you, get your application in now!
What you will be doing:
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Lead value-led discovery with customers to identify, quantify and validate operational, financial and compliance pain
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Lead discovery across complex transport and logistics environments, including understanding how TMS platforms underpin planning, execution and compliance
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Map customer transport and logistics technology stacks including TMS, routing, planning, compliance and back-office systems to identify integration driven value opportunities
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Capture customer baseline metrics, inefficiencies, risks and costs as part of MEDDPICC qualification
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Engage with operational, commercial and IT stakeholders to understand current-state architecture and future-state ambition
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Conduct customer site visits to understand real-world workflows and document value insight
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Design customer solutions around measurable business outcomes, not just product capability
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Lead technical solution design for large, multi-system opportunities prior to deal close
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Build Proof of Value environments and demo journeys that show operational and commercial impact
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Produce high-quality solution proposals, value cases, ROI models and cost-of-inaction analysis
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Build value-led sales collateral that articulates customer before and after states
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Contribute to Microlise’s global library of case studies, proof-of-value assets and customer references
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Feed validated customer pain and outcome data into Product and Engineering teams
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Participate in Product Steering, Microlise Direct and Labs forums
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Ensure new propositions are anchored in verified customer need and measurable impact
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Deliver consistent, high-quality demonstrations focused on customer outcomes
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Maintain deep product, market and industry knowledge
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Support the standardisation of proposals, demos, pricing and value documentation
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Contribute to continuous improvement of Pre-Sales qualification and proof-of-value processes
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Act as a subject matter expert and mentor within the Pre-Sales team
What we’re looking for:
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Deep understanding of Microlise products, customers and use cases
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Strong understanding of Transport Management Systems (TMS) and their role in modern logistics operations
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Experience in customer-facing technical consulting, solution architecture or pre-sales
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Strong grasp of value-based selling and outcome-led solution design
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Working knowledge of MEDDPICC, particularly Metrics and Pain
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Ability to quantify operational, financial and compliance impact
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Strong commercial acumen and business judgement
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Advanced presentation, proposal writing and commercial modelling skills
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Confident engaging with senior stakeholders and operational leaders
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Analytical mindset with a passion for solving real customer problems
Why Microlise?
Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.
Full support and training to ensure you are well equipped to succeed in your role
Access to our salary sacrifice EV Car Scheme - payments are made before tax and other contributions, so saving you money, whilst doing your bit for the environment!
Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success!
Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more!
25 days holiday, excluding bank holidays, increasing with service
Invested in employee health and well-being with over 20 mental health first aiders in the business
Employee Assistance Programmes
Free Costco membership, 20% off EE mobile and line rental, and other local discounts
Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards
Free Microlise Cresswell Racing Tickets, support British Superbikes
Executive Box at Motorpoint Arena Nottingham
Recruitment Process
For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in!
Recruitment Agencies
Whilst we make every effort to directly source candidates for our live roles, we do have a very small, preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers
