Helpdesk Administrator
Location: Livingston, West Lothian
Sector: Facilities Management
Employment Type: Full-time, Permanent
About the Role
We are seeking a proactive and highly organised Helpdesk Administrator to join our growing Facilities Management team at our Livingston office. This is a key office-based role, acting as the first point of contact for clients, engineers, and subcontractors, ensuring maintenance requests are logged, coordinated, and resolved efficiently.
Key Responsibilities
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Receive, log, and prioritise maintenance requests via phone and email
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Allocate jobs to engineers and approved subcontractors
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Monitor job progress and update clients regularly
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Ensure all works are logged accurately on the CAFM/helpdesk system
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Liaise with engineers to confirm attendance, completion, and follow-up actions
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Manage reactive and planned maintenance calls within SLA targets
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Raise purchase orders and process job-related documentation
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Maintain accurate records and reports
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Provide excellent customer service at all times
About You
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Previous experience in a helpdesk, scheduling, or facilities administration role preferred
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Strong organisational and time-management skills
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Confident communicator with a professional telephone manner
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Ability to prioritise workload in a fast-paced environment
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IT literate with good working knowledge of Microsoft Office
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Experience using CAFM systems is advantageous but not essential
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Problem-solving mindset with strong attention to detail
What We Offer
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Competitive salary (dependent on experience)
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Monday to Friday, office-based role
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Supportive team environment
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Training and development opportunities
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Long-term career progression within Facilities Management
How to Apply
To apply, please submit your CV with a brief cover note outlining your relevant experience
